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Pricing

Transparent prices. No surprises.

We build every solution bespoke, but we want you to have a clear idea of the investment before the first call.

Guideline prices

So you know even before the call.

Guideline prices, not a fixed price list. The final price is always individual — based on scope, integrations and required capabilities.

  1. How it works WEB ASSISTANT
  2. How it works VOICE ASSISTANT
  3. How it works PHONE ASSISTANT
  4. How it works EMAIL ASSISTANT
  5. How it works LIVECHAT (NO ASSISTANT)
  6. How it works SOCIAL MEDIA
  7. How it works SELF-SERVICE CENTRE
  8. How it works GUIDED · CUSTOM
WEBOVÝ ASISTENT 18
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Web assistant
● Online · shoe e-shop
Visitor Do you have red trainers in size 42?
AssistantOne moment, I will look in the catalogue.
👟 Browsing the catalogue…
AssistantYes, we have it in stock. Here is the most popular model:
👟
Vans Old Skool · red
Size 42 · delivery tomorrow
✓ In stock · 2 pcs
AssistantWould you like to add it to the basket?
Catalog verified Stock confirmed

How the price is built: you pay once for building and deploying the assistant. After that it is a fixed monthly fee — running the language model is included in it and we keep it under limits, so it will not run away from you as your traffic grows. We agree the figure in advance, calculated on your own numbers.

Guideline calculator

Where the monthly figure comes from.

The monthly figure comes from how many questions you handle and how demanding they are. Here is a rough calculation — treat it as a ballpark, as it depends heavily on the model chosen. We will give you the exact figure after testing on your own scenarios.

APPROX. PER REQUEST
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APPROX. PER MONTH
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Rough estimate only, rate ≈ 24 CZK/USD. We measure real usage per request and recalculate it in the ENIQ portal. Not an offer or a binding price.

How token usage is calculated (details)

Inference is billed separately for input and output tokens, always according to the specific model chosen. Input tokens include the user’s question, system instructions, conversation history and any context from documents. Output tokens are the model’s answer.

We assume a more capable open-source model — this type of assistant needs a larger context, better multilingual handling, reasoning and more stable answers than a smaller everyday model.

Indicative consumption per request: a simple question roughly 1,000–3,000 input + 300–800 output tokens; a normal question with documents roughly 4,000–10,000 input + 500–1,500 output; a more complex request roughly 10,000–25,000+ input + 1,000–3,000 output.

Request price = (input tokens / 1,000,000 × the model’s input price) + (output tokens / 1,000,000 × the model’s output price). Example: a model at USD 0.60/1M input and USD 3.60/1M output, a request of 6,000 input + 1,000 output ≈ USD 0.0072.

We will know the final figures after testing on real scenarios. Token measurement for every request is part of the rollout, so you will see consumption and cost calculated precisely in the ENIQ portal.

Why it makes sense

Simple economics, no magic.

An assistant starts at roughly 4,500 CZK and runs around the clock — outside office hours too, no question is left without a response.

COST

From roughly 4,500 CZK + monthly by real usage. No payroll, sick days or overtime.

WHAT COMES BACK

Team time spent on repetitive work — and inquiries that would otherwise go unanswered and leave for a competitor.

RESULT

For most companies the cost pays off in time saved and inquiries captured. We'll calculate the exact impact on your numbers during the consultation.

What's included

Everything you need, in one flat rate

No hidden fees. Everything from the first consultation to ongoing tuning is included.

Free initial consultation

Analysis and solution design

Implementation and testing

Ongoing support and optimization

Guarantee

The risk is ours.

We guarantee what we genuinely control — the deadline, the quality of the answers and the fact that the assistant never invents one. We cannot honestly promise you revenue; that rests on your range, your prices and your traffic. What we can promise is this.

Before launch

It does not go live until it passes your test

You put together a set of real questions from your own operation. Until the assistant handles them the way we agree on beforehand, it does not go near your customers — and you are not charged for unfinished work.

Deployment

We launch on time, or the deployment is on us

You get the date in writing after the consultation. If the delay is on our side, you do not pay for the deployment.

The first month

We keep tuning free of charge until it fits

Live traffic always shows what the test did not catch. In the first month we watch the conversations daily and keep tuning — and tuning stays part of the service afterwards too; we never bill it as extra work. When the assistant has no basis for an answer, it hands the case to a person instead of inventing one.

After 30 days

If it does not hold the level, you get everything back

You can follow how the assistant is doing in your dashboard — it is measured on the questions it was trained for. If it does not hold the agreed level after the first month of live operation, we refund the full build fee and everything you paid for that first month. No haggling.

And no lock-in: you can end the service whenever you like. You take the knowledge base and the conversation history with you.

FAQ's

We have the answers you're looking for

In this section you'll find clear answers to the most frequent questions — from how our solutions work in practice to deployment details.

Usually yes — and that is fine. We introduce the assistant as an assistant, never as Jana from support; pretending to be human always backfires. What a customer notices immediately is the difference between a specific answer in seconds and waiting until morning. Tone, the way it addresses people and even sentence length are tuned to the way you speak, so it sounds like your company.
This is the most common worry and we take it seriously. The assistant answers from your approved knowledge base and your systems, not from the internet. When it has no basis for something, it says so and hands the conversation to a person with the full context. Any answer that is off we fix within two working days and do not charge for it. And before the assistant goes anywhere near your customers, it has to pass a set of test questions you put together.
No, and that is not the goal. The assistant takes the routine: where the order is, what the opening hours are, how to return something. Your people get to the work where judgement matters — the harder cases and the customers who matter most. The workload rarely shrinks; it moves to what is worth more.
A specific operation is the rule, not the exception — which is why we do not build templates. We start by learning how things work at your place: your procedures, your exceptions, your tone and above all what must never happen. We connect the assistant to the systems where your real data lives, so it does not answer in general terms but the way you would. And if the consultation shows it does not make sense for you yet, we will tell you straight.
We quote on your own numbers: a one-off fee for building and deploying, then a fixed monthly fee for running it. And the risk is ours — the assistant does not go live until it passes a test made up of your own questions, we watch the conversations daily through the first month and keep tuning, and if it still does not hold the level we agreed on, we refund the full build fee and the first month of operation.

We'll give you a price based on your numbers.

In a free consultation we'll walk through your operations and prepare a concrete proposal with an indicative price — no obligation.

Book a free consultation