Appointments that get booked even with your hands full.
Hairdressers, surgeries, garages, trades. The phone rings exactly while you are working with your hands — and here a missed call usually means a customer at the competition. A digital assistant takes the call, finds a free slot and books it.
Three situations every appointment business knows.
What they share is that they pull you out of the work the customer is paying you for.
The phone rings mid-treatment
Your hands are busy and the phone is ringing. Either you interrupt the customer in front of you, or you lose the one on the line.
Rescheduling eats more time than booking
Cancel, find a new slot, confirm. One change means three phone calls.
Messages answered only in the evening
A question about price or a free slot arrives in a DM during the day. The answer comes at ten at night — if at all.
Working hours and the hours people ask in don't overlap.
Appointment-based services follow a simple rule: the busier you are, the harder you are to reach.
Cancellations and moving today's slots. The worst possible moment to be on the phone.
The customer in front of you comes first. Calls and messages pile up.
People deal with booking once they finish their own work. You are often finishing too.
Tyre changes, holidays, the start of a season. Bookings rise abruptly; capacity does not.
For services it is the phone and direct messages.
We build a separate digital assistant for each channel. For appointment-based services the order differs both from retail and from hospitality.
Phone
Appointments are still agreed by voice. The only question is whether anyone can pick up.
- booking a specific slot
- rescheduling and cancelling
- questions about price and duration
- calls outside working hours
- what the customer should bring or prepare
Social media and chat
Services are often chosen from photos of the work. The question therefore arrives straight into a message under them.
- booking through an Instagram DM
- a price question under a post
- Messenger with regular customers
- WhatsApp for confirmations and reminders
Web
The website is where the customer decides whether to come to you at all.
Explains what a treatment involves, how long it takes and what it costs. Offers a free slot and books it.
More about this assistant →The same by voice, when the customer is on a phone and doesn't feel like typing.
More about this assistant →- prices and duration of treatments
- free slots
- who exactly performs the work
- how to prepare for the visit
In services e-mail carries documents and corporate matters rather than bookings.
- invoices and documents
- corporate and contract clients
- documentation for complaints
A garage booking without picking up once.
The customer calls while the workshop is full. The assistant finds a slot, books it and sends confirmation.
The customer doesn't repeat what they already said.
Every channel has its own assistant. For services it pays off most to connect messages and phone.
The customer asked about the price of a treatment and how long it takes.
They call to book. The phone assistant knows which treatment it was about.
Booking takes half a minute. Nobody explains the same thing twice.
Connecting is an option, not a requirement. Most businesses start with the phone, because that is where it hurts most.
The assistant works with your actual calendar.
We connect to the booking and operational systems you already use. If a system has a public API, connecting it is a matter of configuration.
Reservio · Reenio · Bookio · Noona
Google Calendar · Microsoft 365 · Calendly
Pohoda · Money S3 · iDoklad · Fakturoid
Raynet · Anabix · eWay-CRM
Concrete changes, not general promises.
What changes first in an appointment-based business.
A missed call stops meaning a lost customer
Somebody picks up even mid-job. In services that is usually a booking.
Booking without interruption
A slot gets agreed without you putting down your tools or scissors.
Fewer calls about moving appointments
Cancelling and rebooking happens in one conversation instead of three calls.
Appointment reminders
The customer gets a reminder and fewer slots go to waste.
Messages answered now, not in the evening
A DM doesn't wait until you close. The decision is made while the customer is still thinking about you.
An overview of what people ask most
The conversations show which information is missing from your site.
Not appointment-based services?
We build to order. Your industry is not a condition — see how it looks elsewhere, or arrange a call right away.