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Interested in one of our solutions or want to discuss bespoke options? Leave us your contact details.

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Contact details

Write to us or call us

We're here for you. Reach out to our main email or directly to a specific team member.

Main email moucha@eniq.eu

Phone — Matěj Moucha +420 733 275 349

How it works

What happens after you send it?

No waiting a week for a reply. Here's exactly what happens after you write or call us.

We'll get back fast

We always get back to you as fast as possible — even outside business hours or on weekends. No weeks of waiting for a reply.

Free consultation

We'll arrange a short call (30 minutes) where we ask you a few questions about your customer communication.

A bespoke solution proposal

We'll prepare a concrete proposal — which assistant we'll deploy, how we'll train it on your operation and how quickly it will take over your customer communication.

ENIQ specializes in customer communication. We train digital assistants for your company — they know your services, hold your brand's tone and handle web, email, phone and social media naturally and in your brand's tone. We build every deployment bespoke to your operation — come with a challenge and we'll design the solution.

FAQs

We have the answers you're looking for

In this section you'll find clear answers to the most common questions — from how our solutions work in practice to the details of deployment.

Usually yes — and that is fine. We introduce the assistant as an assistant, never as Jana from support; pretending to be human always backfires. What a customer notices immediately is the difference between a specific answer in seconds and waiting until morning. Tone, the way it addresses people and even sentence length are tuned to the way you speak, so it sounds like your company.

This is the most common worry and we take it seriously. The assistant answers from your approved knowledge base and your systems, not from the internet. When it has no basis for something, it says so and hands the conversation to a person with the full context. Any answer that is off we fix within two working days and do not charge for it. And before the assistant goes anywhere near your customers, it has to pass a set of test questions you put together.

No, and that is not the goal. The assistant takes the routine: where the order is, what the opening hours are, how to return something. Your people get to the work where judgement matters — the harder cases and the customers who matter most. The workload rarely shrinks; it moves to what is worth more.

A specific operation is the rule, not the exception — which is why we do not build templates. We start by learning how things work at your place: your procedures, your exceptions, your tone and above all what must never happen. We connect the assistant to the systems where your real data lives, so it does not answer in general terms but the way you would. And if the consultation shows it does not make sense for you yet, we will tell you straight.

We quote on your own numbers: a one-off fee for building and deploying, then a fixed monthly fee for running it. And the risk is ours — the assistant does not go live until it passes a test made up of your own questions, we watch the conversations daily through the first month and keep tuning, and if it still does not hold the level we agreed on, we refund the full build fee and the first month of operation.

ENIQ becomes part of your operation.

Book a short call and take the first step toward having digital assistants take over your routine and work for you.

Book a free consultation