Enquiries and order questions that don't wait for a salesperson.
Availability, lead times, customer-specific prices, repeat orders. Most questions have an answer in the system — somebody just has to reach it and retype it into an e-mail. A digital assistant does that for you and leaves the salesperson the negotiation.
Three situations every sales team knows.
These aren't complex cases. This is routine that eats a salesperson's day.
An enquiry waiting for someone to get to it
It arrives by e-mail and sits there. Meanwhile the customer is writing to your competitors too — and they replied first.
The same questions about stock and lead times
How much do you have, when will it be ready, what is the alternative. The answers are in the system; somebody just has to copy them out.
Prices are not public
Every price question first means finding out who is asking and which pricing group they belong to. Only then can you answer.
Salespeople spend the day looking things up, not selling.
In wholesale and manufacturing it isn't about the volume of messages. It's about how much of it is routine a system could answer.
A queue of enquiries from the previous day and night. The day starts with sorting.
Calls about stock and lead times between meetings and negotiations.
Repeat orders from regular customers. The same procedure every time.
End of month, quarter or season. Enquiries arrive in waves; the team stays the same size.
In wholesale e-mail leads.
We build a separate digital assistant for each channel. In B2B the order is the reverse of services — written communication comes first.
B2B enquiries are made in writing. E-mail is also a record, so the conversation stays there.
- enquiries for items and quantities
- availability and delivery dates
- pricing by customer group
- repeat orders based on history
- documentation and specifications
Phone
When a lead time or an urgent job is at stake, the customer calls.
- urgent stock availability question
- status of work in progress
- calls outside working hours
- transfer to a specific salesperson
Web
A new customer finds you online and wants to know whether you can do what they need.
Answers questions about the range, specifications and delivery options. Qualifies the enquiry and passes it to a salesperson with context.
More about this assistant →The same by voice — useful when somebody from the shop floor asks and has no time to type.
More about this assistant →- product range and technical specifications
- terms of cooperation
- qualifying a new enquiry
- handover to a salesperson
Chat and messaging
With regular customers part of the communication moves to faster channels.
- WhatsApp with regular customers
- LiveChat on the site while deciding
- Messenger with smaller firms
An enquiry answered within a minute.
The customer enquires by e-mail. The assistant recognises who is asking, finds their pricing and checks stock.
The customer doesn't explain the job again.
Every channel has its own assistant. In B2B it pays off most to connect e-mail and phone.
The customer enquired about an item and received a quotation with a lead time.
They call to ask whether it could be delivered sooner. The phone assistant knows which quotation.
The salesperson doesn't dig through history. They deal directly with what needs deciding.
Connecting is an option, not a requirement. Many firms start with e-mail, because that is where the routine piles up.
The assistant works with your stock, pricing and CRM.
We connect to the systems the company already runs on. If a system has a public API, connecting it is a matter of configuration.
Pohoda · Money S3 · ABRA · Helios · Vario · iDoklad
Raynet · Anabix · eWay-CRM · HubSpot · Pipedrive
PPL · DPD · Toptrans · Geis · Zásilkovna
Fakturoid · iDoklad
Concrete changes, not general promises.
What changes first in a sales operation.
An enquiry gets an answer immediately
The customer doesn't wait for a salesperson to reach it. In B2B speed often decides.
Prices by customer group
The assistant recognises who is asking and works with their terms — not with a public price list.
Availability and lead times from the system
The answer comes from actual stock, not from an estimate.
Repeat orders without a phone call
A regular customer orders from history without chasing anyone.
Salespeople negotiate instead of searching
The routine falls away. What remains is where a person is needed.
Nothing falls through
Enquiries aren't triaged by who happened to notice them first.
Not wholesale and manufacturing?
We build to order. Your industry is not a condition — see how it looks elsewhere, or arrange a call right away.