A reception desk that answers even at one in the morning.
Guests don't ask during business hours. They ask on the road, in the evening and at weekends — and if nobody picks up, they call somewhere else. A digital assistant takes the call and the message when reception is closed or already busy.
Three situations every reception knows.
These aren't exceptions. This is ordinary operation — it's just rarely talked about.
The phone rings while a guest is standing there
A guest in front of you with a question, a ringing phone beside you. One of them waits — and that one remembers.
Questions that repeat every single day
Parking, breakfast times, arrival times, pets allowed or not. The answer is always the same.
No answer — so they call elsewhere
A missed call outside opening hours isn't just a missed call. In hospitality it is almost always a booking somebody else received.
Guests don't ask when you have time to answer.
Hospitality has its own rhythm, and questions arrive exactly against it.
Departures and breakfast. Reception is busiest precisely when the first questions arrive.
Arrivals and check-in. The phone rings in the middle of handing over a room.
The guest is travelling and needs to sort out a late arrival, parking or a room number. Reception is often already empty.
Enquiries come in waves driven by holidays and local events. The rhythm changes; the team does not.
In hospitality the phone decides.
We build a separate digital assistant for each channel. In hospitality the order differs from retail — voice comes first.
Phone
A guest deciding on a booking calls. And they call at times when reception isn't running.
- booking and availability questions
- late arrival and key code handover
- parking, breakfast, pets
- changing or cancelling a booking
- calls outside opening hours
Web
The website is where the guest decides. The assistant works there in two modes.
Answers questions about rooms, facilities and cancellation, shows free dates and takes the guest to a booking.
More about this assistant →The same by voice. Useful for guests on a phone who don't want to fill in a form.
More about this assistant →- free dates and room types
- what is included and what isn't
- cancellation terms
- questions about the area and transport
Social media and chat
Accommodation and restaurants are chosen by eye. The question therefore often arrives right under a photo or in a DM.
- availability question in an Instagram DM
- table booking through Messenger
- WhatsApp for international guests
- LiveChat on the site while deciding
In hospitality e-mail mostly carries confirmations and details rather than first contact.
- booking confirmation and changes
- invoices for corporate guests
- group and corporate enquiries
A table booking with a dietary requirement.
The guest writes outside opening hours. The assistant checks capacity, books the table and passes the note to the kitchen.
The guest never explains the same thing twice.
Every channel has its own assistant. In hospitality it pays off most to connect web and phone.
The guest asked about a room with a view and about a late arrival.
They call to say they'll arrive after midnight. The phone assistant already knows which booking.
The guest repeats no name, date or request. In the morning reception sees both together.
Connecting is an option, not a requirement. Most properties start with the phone and add another channel later.
The assistant works with your availability and rates.
We connect to the reservation and operational systems you already use. If a system has a public API, connecting it is a matter of configuration.
Previo · Mews · HotelTime
Reservio · Reenio · Bookio · Google Calendar
Dotykačka · Storyous
Pohoda · Money S3 · iDoklad · Fakturoid
Concrete changes, not general promises.
What changes first in the day-to-day running of a property or restaurant.
No unanswered call
When reception is closed or busy, somebody still picks up. In hospitality that is usually a booking.
Bookings outside opening hours
The guest doesn't wait until morning. The date is agreed while they are still deciding.
Fewer repeat questions
Parking, breakfast and check-in stop eating reception's time.
An answer in the language the guest writes in
An international guest gets a reply immediately, without waiting for a colleague who speaks the language.
Notes that reach the right place
A dietary requirement, a late arrival or a cot gets recorded on the booking.
A calmer season
A wave of enquiries around holidays and local events needs no extra pair of hands at the desk.
Not hospitality?
We build to order. Your industry is not a condition — see how it looks elsewhere, or arrange a call right away.