Your customers get answers instantly. Your team gets its time back.
The assistant takes over the questions that come back every day. Before it goes near your customers it has to pass a test made of your own questions — and then we keep watching it and teaching it, so that a year from now it answers better than on day one.
Companies we build and run assistants for
Real businesses, real time saved.
"It used to take us 1.5 hours every day. Now we have that time for other tasks."
Levný Elektromateriál
"Working with ENIQ brought a big step forward in automating customer communication and internal processes."
Fuski BOMA s.r.o.
Customers write everywhere. Context gets lost.
Companies today communicate across five or six channels at once. Each one lives its own life, the team is overwhelmed, and the customer repeats the same thing on every one of them. It's not a people problem — what's missing is a layer that ties it together.
Every channel is an island. The customer starts over, and the team has no idea what was handled elsewhere.
All channels share one memory and one rulebook. The customer sees you as a single company.
What answering costs you today.
Before we talk about an assistant, work out what today costs you. You know these three figures off the top of your head.
This number is yours and it applies today — it is worked out from your figures, not our estimates. How much of it the assistant takes away we only learn from the test set you put together. That is why we do not promise it in advance.
Deployment is not the end. That is where it starts.
Most assistants get built, switched on — and then answer the same way for years. We do it the other way round. We build each one individually for a single company, from what it can do to how it speaks. And from the day it goes live we teach it from real conversations: you change it yourself in the dashboard whenever your operation changes, and we watch that it holds up.
Tailored style and tone
Formal, friendly, premium, technical. Short answers or detailed explanations — the tone of your brand.
Trained on your company
Your services, pricing, procedures, documentation, FAQs. The assistant knows your company, not just keywords.
Actions you define
Answering, bookings, collecting enquiries, qualification, recommendations, internal processes. You decide what it does.
Connected to your systems
CRM, calendars, databases, inventory, helpdesk, internal software. The assistant works with live data in real time.
In your brand's design
For visible assistants we tune the colors, name, window and pop-up behavior — to your brand.
Every solution individual
Need something specific? We'll build it. No templates — you decide what the assistant can do.
Five steps from consultation to operation.
ENIQ isn't switched on overnight. We train, connect and deploy assistants in a structured way — with your approval at every step.
Training on your company
The assistant learns your services, processes, tone and rules — like a new hire.
Connecting to systems
CRM, inventory, bookings, calendar, helpdesk. The assistant works with live data.
Rollout to channels
A gradual launch on selected channels, supervised by your team.
Escalation to a human
Whatever needs judgment, the assistant hands to the team — with full context.
Improving from operation
The system continuously tunes itself from real conversations. After your approval.
The risk is ours.
The assistant does not go live until it passes a test made up of your own questions. We tune it free of charge for the first month. And if it does not hold the level we agreed on, we refund the full build fee and the first month of operation. We will not promise you revenue — that is not ours to control.
Click through your dashboard.
Conversation history, live chats with human takeover, statistics and escalations. Click in the menu and see everything you'll get — free with every solution.
| Customer | Reason | Channel | Time | Status |
|---|---|---|---|---|
| Jana K. | Order complaint | 14 min | open | |
| Petr S. | Request for a human | phone | 42 min | waiting |
| Karel V. | Complex technical query | web | 1 h | open |
| Nina B. | Query outside the knowledge base | web | 2 h | waiting |
| Radek M. | Change of billing details | 2 h | resolved | |
| Eva H. | Complaint about delivery | 3 h | resolved |
Six things you'll stop losing.
Every type of communication has its hidden leak. ENIQ closes them — channel by channel, situation by situation.
The customer never repeats themselves.
Conversations move between channels without losing context. You speak with one voice, not five.
The customer doesn't wait.
No queues on the web, in chat or in social DMs. A reply in seconds, 24/7.
No email ends up in a queue.
Sorting, draft replies, follow-up. The team approves rather than writing from scratch.
Enquiries from social media don't get lost.
Stories, DMs, comments and ad leads go into the CRM, not into oblivion.
No missed call.
The assistant picks up, qualifies the intent, books or hands over to a human with context.
AI runs even in sensitive operations.
Healthcare, finance, legal. Approved answers, controlled branching, an audit trail.
Designed to run inside a real company.
ENIQ doesn't replace your team or take control. It takes over the routine, escalates sensitive situations and runs under your supervision with clear fallback modes.
The assistant runs the routine
60–80% of communication autonomously. The team sees the overview and stays out of the routine.
A human approves
For more sensitive channels the assistant prepares a draft and a human approves it with one click.
An operator steps in
A human can take over the conversation at any time. The assistant hands over the full history.
Four solutions, one clear difference.
They differ only in WHERE and HOW they talk to the customer. Each channel has its own assistant — and when you have several, we connect them into one system with shared memory. Start with one, add more anytime.
Types on your site
The customer types to you on your website. A chat that answers, qualifies and books.
Speaks on your site
The customer speaks to you by voice right on your website — not by phone. The assistant answers by voice.
Speaks on the phone
The customer calls you. The assistant answers the phone and speaks for you.
Writes e-mails
The customer e-mails you. The assistant sorts the inbox, drafts and replies.
A fast reply should be the standard, not a perk of big companies.
A small team answers in the evenings, a large company has a whole department for it. Customers notice the difference within a minute and buy where someone got back to them first. We build digital assistants so that everyday questions handle themselves and you get time for what moves the company forward.
ENIQ becomes part of your operation.
It doesn't stop at one deployment — the digital assistant grows and learns with your company. We start with a 30-minute consultation about your situation and tell you directly what makes sense.
30 minutes, online, no obligation. You tell us where you lose time in communication — we'll suggest what makes sense (or honestly say if nothing does).