Your customers get answers instantly. Your team gets its time back.
We design, build and train a digital assistant for each of your channels — and when you have several, we connect them into one system that takes over routine customer communication for you. We plug it into your systems so it works with live data and runs without your input. Not a template, not a tool you have to wrestle with.
Real businesses, real time saved.
"It used to take us 1.5 hours every day. Now we have that time for other tasks."
Levný Elektromateriál
"Working with ENIQ brought a big step forward in automating customer communication and internal processes."
Fuski BOMA s.r.o.
Customers write everywhere.Context gets lost.
Companies today communicate across five or six channels at once. Each one lives its own life, the team is overwhelmed, and the customer repeats the same thing on every one of them. It's not a people problem — what's missing is a layer that ties it together.
Every channel is an island. The customer starts over each time. The team has no idea what was handled elsewhere.
All channels share one memory and one set of rules. The customer sees you as a single company.
We don't build templates. We build bespoke digital assistants.
Anyone can buy AI today — what matters is who trains it on your company. That's why we don't build boxed solutions: we build every digital assistant individually for one company — from what it can do to how it speaks. Craftsmanship, not a subscription.
Tailored style and tone
Formal, friendly, premium, technical. Short answers or detailed explanations. We set the tone to match your brand exactly.
Trained on your company
Your services, pricing, internal procedures, documentation, FAQs. The assistant knows your company, not just keywords.
Actions you define
Answering, bookings, collecting enquiries, qualification, recommendations, internal processes. You decide what it can do.
Connected to your systems
CRM, calendars, databases, inventory, helpdesk, internal software. The assistant works with live data in real time.
In your brand's design
For assistants that are visible, we tune the colors, name, window appearance and pop-up behavior — exactly to your brand.
Every solution individual
Need something specific? We'll build it. No templates — it's up to you what the assistant can do and which features it has.
Five steps from consultation to operation.
ENIQ isn't switched on overnight. Assistants are trained, connected and deployed in a structured way — supervised and with your approval at every step.
Training on your company
The assistant learns your services, processes, tone and rules — like a new hire.
Connecting to systems
CRM, inventory, bookings, calendar, helpdesk. The assistant works with live data.
Rollout to channels
A gradual launch on selected channels, supervised by your team.
Escalation to a human
Whatever needs judgment, the assistant hands to the team — with the full conversation context.
Improving from operation
The system continuously tunes itself from real conversations. After your approval.
Click through your dashboard.
Conversation history, live chats with human takeover, statistics and escalations. Click in the menu and see everything you'll get — free with every solution.
| Customer | Reason | Channel | Time | Status |
|---|---|---|---|---|
| Jana K. | Order complaint | 14 min | open | |
| Petr S. | Request for a human | phone | 42 min | waiting |
| Karel V. | Complex technical query | web | 1 h | open |
| Nina B. | Query outside the knowledge base | web | 2 h | waiting |
| Radek M. | Change of billing details | 2 h | resolved | |
| Eva H. | Complaint about delivery | 3 h | resolved |
Six things you'll stop losing.
Every type of communication has its leak that companies underrate daily. ENIQ closes them — channel by channel, situation by situation.
The customer never repeats themselves.
Conversations move between channels without losing context. Your company speaks with one voice, not five.
The customer doesn't wait.
No queues on the web, in chat or in social DMs. A reply in seconds, 24/7.
No email ends up in a queue.
Sorting, draft replies, follow-up. The team approves rather than writing from scratch.
Enquiries from social media don't get lost.
Stories, DMs, comments and ad leads go into the CRM, not into oblivion.
No missed call.
The assistant picks up, qualifies the intent, books or hands over to a human with context.
AI runs even in sensitive operations.
Healthcare, finance, legal. Approved answers, controlled branching, an audit trail.
Concrete actions, not generic phrases.
Assistants aren't just for answering. They perform real operations in your systems — across industries, from hotels to software.
Booking appointments
They book appointments and check availability in your calendar or booking system.
Order tracking
They track the status of an order, delivery or request from a connected system.
Working with CRM
They create contacts, store conversation history and qualify enquiries.
Knowledge base
They answer questions solely from the company's approved knowledge base.
Draft replies
They prepare draft email replies for the team to approve.
Smart routing
They route a request to the right person or team based on rules.
Designed to run inside a real company.
ENIQ doesn't replace your team or take control. It takes over the routine, escalates sensitive situations and runs under your supervision with clear fallback modes.
The assistant runs the routine
60–80% of communication autonomously. The team sees the overview and stays out of the routine.
A human approves
For more sensitive channels the assistant prepares a draft and a human approves it with one click.
An operator steps in
A human can take over the conversation at any time. The assistant hands over the full history.
Four solutions, one clear difference.
They differ only in WHERE and HOW they talk to the customer. Each channel has its own assistant — and when you have several, we connect them into one system with shared memory. Start with one, add more anytime.
Types on your site
The customer types to you on your website. A chat that answers, qualifies and books.
Speaks on your site
The customer speaks to you by voice right on your website — not by phone. The assistant answers by voice.
Speaks on the phone
The customer calls you. The assistant answers the phone and speaks for you.
Writes e-mails
The customer e-mails you. The assistant sorts the inbox, drafts and replies.
We build on client satisfaction.
We always look for a solution that makes sense for your specific business. And if something doesn't work as expected, we handle it individually and agree on a fair way forward.
How it looks in your industry.
Every industry asks different things through different channels. Pick yours and see exactly what digital assistants handle for you and what they connect to.
ENIQ becomes part of your operation.
It doesn't stop at one deployment — the digital assistant grows and learns with your company. We start with a 30-minute consultation about your situation and tell you directly what makes sense.
30 minutes, online, no obligation. You tell us where you lose time in communication — we'll suggest what makes sense (or honestly say if nothing does).