Your whole operation in one place.
With every solution you get a clear dashboard — free. You see conversations, statistics and escalations, AI looks for the weak spots of your website, and you customize the whole thing yourself. Tailored to your brand, like everything at ENIQ.
Click through your dashboard.
Conversation history, live chats with human takeover, statistics and escalations. Click in the menu and see everything you'll get — free with every solution.
| Customer | Reason | Channel | Time | Status |
|---|---|---|---|---|
| Jana K. | Order complaint | 14 min | open | |
| Petr S. | Request for a human | phone | 42 min | waiting |
| Karel V. | Complex technical query | web | 1 h | open |
| Nina B. | Query outside the knowledge base | web | 2 h | waiting |
| Radek M. | Change of billing details | 2 h | resolved | |
| Eva H. | Complaint about delivery | 3 h | resolved |
Everything you need to run it.
Conversation history
Every conversation in one place — who, when and about what. Nothing gets lost.
Live chats + human takeover
Watch conversations live and step in any time — an operator takes over from the overview.
Statistics and performance
How many conversations, how many resolved without a human, response times and satisfaction — how you're doing.
Escalation overview
What went to a human, when and why — control over what the assistant handles itself.
Team collaboration
Multiple operators, clean handovers with context. Everyone knows where things stand.
With every solution
The dashboard is part of every solution — at no extra cost, built bespoke.
The dashboard finds where your site and offer fall short.
ENIQ doesn't just collect conversations — it evaluates them. From the most frequent questions it reveals concrete weak spots: missing information, unclear prices, products people can't find, recurring problems. Instead of tables you get a list of fixes that sell more.
312× asked about availability
Stock availability isn't clear on the product pages. ENIQ suggests adding it — fewer questions, more completed purchases.
88× asked about shipping cost
Shipping is missing at the cart. People ask instead of ordering — exactly where you lose conversions.
47× asked about returns
The returns policy can't be found. ENIQ suggests a new FAQ and copy — the customer sorts it out themselves.
For every assistant you see how it really performs.
Web, email, phone, WhatsApp — every channel has its own statistics. No guesswork, just numbers.
Resolved without a human
How much the assistant handled alone and where a handover was needed — channel by channel.
Top questions and topics
What customers talk about most and how it changes over time.
Leads and conversion rate
How many contacts the assistant captured and how many moved on — you see the return.
Peaks during the day
When the most questions come in, so you know when to have the team on hand.
Customer ratings
How satisfied people are with the answers — for each channel separately.
Response speed
Average response time and how it holds up even at peak.
You arrange the dashboard exactly your way.
We don't build templates. You choose which sections and metrics to see, and arrange them your way. And when you need something that isn't there yet?
Your own sections and metrics
Turn on only what makes sense for your operation. No clutter — just the numbers you care about.
A layout that's yours
Whatever you want front and center goes to the top. The dashboard serves you, not the other way around.
Anything extra, bespoke
A custom report, a connection to your system, a section just for you — we'll code it. No templates, no compromises.
You get the dashboard with every solution.
At no extra cost, tailored to your brand. We'll show it to you live on a free consultation.