Customers resolve most of it themselves.
Order tracking, returns, claims, availability and requests — all in one place. No waiting, no agent. Built around your company and connected to your systems.
It isn't a generic tool. It isn't a help-centre search box.
It's self-service built to fit.
Customers don't have to write, wait or call. They open the centre and walk through an order, a return or a claim themselves — step by step, in your brand, with data from your systems.
One place where customers help themselves.
On opening they see a clear menu of paths. One click and the centre guides them all the way to a resolution.
Most support questions get resolved without you.
We pick the features around your operation — only what makes sense for you. Here is the typical scope.
Where is my order
Order status and shipment tracking in real time — without asking support.
Returning goods
A step-by-step return guide — reason, label, confirmation. All by your rules.
Claims
Filing a claim with a photo and description, tracking its status through to settlement.
Changing an order
Editing the address, date or items wherever your processes allow it.
Availability and dates
Stock, delivery times, free slots — live data from your warehouse or calendar.
Request status & history
An overview of their own requests, communication history, contacts and branches in one place.
We don't build templates. We build self-service to fit.
No boxed app you stuff a logo into. We build the self-service around how your company works — and connect it to your systems.
To your systems
E-shop, warehouse, ERP, CRM, carrier. The centre works with live data, not a static page.
Your paths and rules
Colours, language, return steps and claim conditions — exactly by your processes.
No extra features
We deploy only the paths your customers actually need. Nothing overloaded.
With every solution you also get a free dashboard — requests, statistics and communication history in one place.
Behind the self-service quietly stands a digital assistant.
If the customer doesn't find an answer, they move on smoothly — to chat, to voice, or to a person. With the full context of what they already worked through.
Self-service first
Customers resolve most of it themselves, instantly and without a queue.
A person at the end
For sensitive cases, a handover to your team — with the whole conversation history.
Fewer support questions. Happier customers.
Fewer repeat questions
Shipment tracking, returns and availability get handled by the customer — your team only deals with the complex cases.
Instantly, even at night
No queue, no opening hours. Customers get an answer the moment they need it.
Works for everyone
Including customers who want neither to chat nor to “talk to a robot”. Just simple, clear paths.
We will build your self-service to fit.
No slide deck. We go through what your customers ask most often and how much of it self-service can take over.
Prefer a conversation over self-service? See the Website assistant →