A digital assistant that never misses a call.
A digital assistant that picks up every incoming call — even the fifth one simultaneously, even on Saturday at ten at night. It understands speech, qualifies, books appointments and, when needed, hands over smoothly to a human.
It's not a voice robot. It's not a phone switchboard.
It's a trained digital assistant on the phone.
The phone is the channel with the highest emotional pressure — the customer wants to be heard right away. The assistant responds calmly, understands the context and leads the call to a resolution, with no queue.
What changes in your company.
They never hear an engaged tone
The call is answered at peak times and after closing. Simple matters are settled on the spot, anything harder is passed on with a note.
You stop picking up for one question
Calls like „when are you open“ and „where is my order“ go to the assistant. The phone rings where a person is needed.
You hear what really happens on your calls
Every call leaves a transcript and a summary. For the first time calls can be looked up, rather than living in the head of whoever took them.
What you customize on this assistant.
We don't build templates. We build the phone assistant individually based on how your company handles calls.
Call style and tone
How the assistant speaks — pace, formality, tone. In the voice and style of your brand.
What it can do
Answering calls, qualification, bookings, transfers, recording and summaries. You define the scope.
What it knows
Your services, pricing, availability, procedures and FAQs. Trained on the reality of your company.
Connections
Phone line, CRM, booking system, calendar — it works with live data.
Handover to a human
When to transfer to an operator — with the call context. Rules to fit your team.
Every solution bespoke
Plus anything else — it's up to you what the assistant should know and do.
With every assistant you also get a free dashboard — conversation history, statistics, escalated and live conversations where your team takes over directly from the overview.
A call at 10:34 p.m. The assistant takes the call, books, sends an SMS.
Customers call outside business hours too. Reception arrives in the morning to a finished day.
Five situations in which the phone decides.
Phone traffic is bursty and critical. A missed call is often a lost customer for good. The assistant covers situations where a traditional team fails.
A call outside business hours
A customer calls at 7:30 p.m. Instead of voicemail no one listens to, the assistant picks up and resolves or records the request.
Concurrent calls
Three people call at once. A receptionist picks up one, two hear a busy signal. The assistant picks up all three simultaneously.
A routine query
Opening hours, address, availability, order status. The assistant answers without burdening the team.
Bookings and orders
A customer wants an appointment. The assistant checks the calendar, offers free slots, books and confirms.
An urgent escalation
An upset customer calls with an urgent problem. The assistant recognizes the tone, collects context and hands over to a human immediately.
What one call sounds like.
The assistant understands natural speech — even interrupted, colloquial, with pauses. It responds calmly and in your company's tone.
What happens when the assistant isn't enough.
Escalation on the phone has layers. The assistant goes down the ladder until it finds an available solution — the customer never ends up in a vacuum.
The assistant handles the routine itself
Most calls (bookings, queries, statuses) end here, without involving a human.
Transfer to a specific operator
The assistant transfers to the most suitable person by topic and passes the call context — the customer doesn't repeat themselves.
Scheduling a callback
If no one answers, the assistant arranges a specific callback time and creates a task for the team.
A structured record
The assistant collects all the information, creates a task in the system with priority — in the morning the team continues with full context.
How the assistant behaves in heated situations.
The phone brings situations that can't be scripted. Here's how the assistant responds in real edge cases.
It doesn't guess, it verifies
If it doesn't understand or isn't sure of the intent, it doesn't perform an action blindly. It asks again or escalates.
Fallback mode
If an integrated system (calendar, CRM) doesn't respond, the assistant collects the request manually and creates a task.
How the assistant is trained on your company.
The phone gives no time for corrections. Training focuses on accuracy, calm and the right decision in real time.
Voice and tone
Speech pace, formality, how the company introduces itself — so the call sounds like your best receptionist.
Knowledge base
Services, pricing, opening hours, availability. The assistant draws solely from approved sources, never improvises facts.
Speech recognition
Training on Czech accents, colloquial expressions, interrupted speech, background noise.
Escalation thresholds
When to hand to a human — by topic, tone, urgency and priority.
A script only as a framework
The assistant has no fixed script. It has rules and context, leads a natural call, not a form-style recitation.
Which systems it connects to.
A phone assistant needs data instantly — during the call, not after it.
Phone switchboard / VoIP
Twilio, Daktela, a custom SIP trunk. The assistant works as a layer over your phone infrastructure.
Booking system
Reservio, Reenio, Bookio, hotel PMS or your own calendar. Booking appointments right during the call.
CRM system
Raynet, Anabix, eWay-CRM or a custom API. Caller identification by number, history lookup, call logging.
Team calendar
Google Calendar, Outlook or a custom API. For scheduling callbacks and meetings with specific people.
Helpdesk / ticketing
Daktela or your own helpdesk. Creating a task from a call with full transcript and category. When a system has no API, we solve the connection another way too.
SMS gateway
For sending booking confirmations, callback reminders, follow-up after a call.
What the assistant actually does.
Actions it performs during the call, without waiting for a human.
- 01Picks up a call within two rings, even concurrently with others
- 02Identifies the caller by number and loads their history from the CRM
- 03Answers a query about opening hours, pricing, availability, address
- 04Checks the calendar and books an appointment during the call
- 05Sends an SMS confirmation or follow-up after the call
- 06Checks the status of an order or booking and tells the caller
- 07Schedules a callback at a specific time and assigns it to a person
- 08Transfers the call to the most suitable operator, passing context
- 09Creates a structured task from the call with a full transcript
When it hands over to a human.
On the phone, escalation is delicate — the customer must not feel they're being processed by a machine. The assistant hands over smoothly and with context.
The caller's request
“I want to talk to a human” → immediate transfer, no stalling.
Frustration detection
The assistant recognizes an angry tone or a repeated complaint → handover with a summary.
Sensitive topic
Refunds, legal or health questions and more sensitive situations — a human by default, a digital assistant by arrangement.
A complex request
Anything beyond a standard booking/query → qualification and handover to the right team.
A repeated call
When the same person calls repeatedly about the same thing, the assistant transfers them straight to the responsible person.
What deployment looks like.
Phone deployment requires connecting to the switchboard and training speech recognition — 10–14 days.
Consultation
Mapping call types, volume, peaks, escalation logic.
Call audit
Analysis of recordings (with consent) — query types, frequency, patterns.
Switchboard connection
Integration with VoIP / phone infrastructure, a test number.
Voice training
Tone, speech recognition, knowledge base, approved answers.
Integration
Booking system, CRM, calendar, SMS gateway.
Test operation
Test calls with the team, calibration of recognition and tone.
Live operation
Gradual rerouting of calls, weekly reviews for the first 4 weeks.
Operational impact we measure from the first week.
On the phone the most important metric is simple: how many calls you've stopped losing.
How many calls the assistant captured
- Answer rate (vs. missed before)
- Coverage outside business hours
- Concurrent calls at peak
What the assistant resolved
- Resolved autonomously vs. escalated
- Bookings created during the call
- Average call length
What moved off people
- Calls the team no longer has to take
- Fewer interruptions during work
- Shift to complex and sales calls
What the caller feels
- Time to answer (no queue)
- Satisfaction after the call
- Fewer lost customers from unanswered calls
Thirty minutes to know whether a phone assistant makes sense for you.
No presentation. We'll discuss your communication volume, typical customer situations and how the assistant would fit into your processes.
30 minutes. Online. No commitment.