As a customer of online stores I kept hitting the same thing — support replied late and no one answered the phone.
I figured this must be solvable — first for myself, then for other companies and their customers.
About us
We're the team that builds and trains your digital assistant — custom-made.
We combine experience from different industries to create digital solutions that save time, reduce errors and increase performance.
Experience across industries
Our team includes people from customer communication, business operations and development, so we understand processes across different segments and industries.
A partner, not just a vendor
We see cooperation as long-term — we work through changes with you, track results and look for further growth opportunities.
From idea to operation in one team
We handle analysis, design, development and deployment, so one well-coordinated team runs the whole project from start to finish.
Why ENIQ was founded
It started with a personal experience.
Tak vznikl ENIQ
We create digital assistants that respond and work like a human — only 24/7, with no breaks and no pauses. The customer doesn't wait and never hits a busy line.
Where we are heading
We want a fast reply to be the normal standard. Not a privilege of the biggest.
The everyday routine around questions — order status, availability, returns, delivery dates — should take care of itself. People in the company then have time for what no machine can do: difficult cases, offers and relationships with customers. Support should not disappear. It just should not be done in someone spare evening.
You will not get a template
We build every assistant on your data, your tone and your procedures. That is also why you will not have it by the afternoon.
You will not get a promise without proof
When the assistant is not sure, it says so and hands over to a person. It does not invent availability, delivery dates or specifications it does not have in the data.
It does not decide about money
A refund, a cancellation or an exception is never approved by the assistant alone. It prepares the case and your person decides.
The team behind ENIQ
The founder, the team and how we actually work
We're not a corporation or a freelancer. We're a team that combines the founder's hands-on involvement with the technical depth of specialists across fields.
Founder
Matěj Moucha
He's actively involved in every project — from the first consultation through architecture design to final deployment. On smaller projects he leads the solution himself; on larger ones he keeps the strategic direction and quality.
Matěj Moucha on LinkedInWe work in line with GDPR. The assistant is trained on your data, which stays under your control — you set the scope, access and rules.
The team behind the projects
Developers
Our specialists
IT specialists
Business analysts
UX/UI designers
Testing and security
Thanks to the team's breadth we tackle complex projects across industries too — from internal applications through data layers to ERP system integrations.
Traditional approach
- ✕ Manual work and proneness to errors
- ✕ Limited only to the team's working hours
- ✕ Fragmented and repetitive processes
- ✕ Inconsistent results due to the workforce
- ✕ High costs for routine workload
ENIQ
- ✓ Digital assistants available 24/7
- ✓ Connected steps in one system
- ✓ Fast pilots and data-driven scaling
- ✓ Clear metrics and transparent reporting
- ✓ One team from analysis to operation
Usually yes — and that is fine. We introduce the assistant as an assistant, never as Jana from support; pretending to be human always backfires. What a customer notices immediately is the difference between a specific answer in seconds and waiting until morning. Tone, the way it addresses people and even sentence length are tuned to the way you speak, so it sounds like your company.
This is the most common worry and we take it seriously. The assistant answers from your approved knowledge base and your systems, not from the internet. When it has no basis for something, it says so and hands the conversation to a person with the full context. Any answer that is off we fix within two working days and do not charge for it. And before the assistant goes anywhere near your customers, it has to pass a set of test questions you put together.
No, and that is not the goal. The assistant takes the routine: where the order is, what the opening hours are, how to return something. Your people get to the work where judgement matters — the harder cases and the customers who matter most. The workload rarely shrinks; it moves to what is worth more.
A specific operation is the rule, not the exception — which is why we do not build templates. We start by learning how things work at your place: your procedures, your exceptions, your tone and above all what must never happen. We connect the assistant to the systems where your real data lives, so it does not answer in general terms but the way you would. And if the consultation shows it does not make sense for you yet, we will tell you straight.
We quote on your own numbers: a one-off fee for building and deploying, then a fixed monthly fee for running it. And the risk is ours — the assistant does not go live until it passes a test made up of your own questions, we watch the conversations daily through the first month and keep tuning, and if it still does not hold the level we agreed on, we refund the full build fee and the first month of operation.
ENIQ becomes part of your operation.
Book a short call and take the first step toward having digital assistants take over your routine and work for you.
Book a free consultation